Join the Team

Salary: £40,000 p.a. (depending upon experience) + a range of brilliant benefits
Place of work: Remote (Based in North Wales)
Working Hours: 37 hours per week, Monday to Friday

Are you passionate about making a positive impact and supporting businesses in North Wales to achieve their ambitions?

We are seeking a motivated and experienced Partnerships and Project Manager to join the team, who will play a crucial role in representing UMi with delivery partners and stakeholders.

Your primary responsibility will be to establish and nurture a network of relationships to help deliver projects and expand UMi’s presence across North Wales and beyond.

You’ll help businesses secure the finance and support they need to achieve their business ambitions, ensuring they are achieved responsibly and with environmental considerations at the forefront.

What We Are Looking For:

• Business Support Expertise: Particularly related to accessing financial and business support.
• Project Management Experience: A proven track record, ideally within a public sector environment.
• Outstanding Communication Skills: Strong interpersonal abilities, adept at building relationships with customers, brokers, and partners.
• High standards: A determination to ensure the highest level of project delivery.
• Proactive Approach: A driven individual motivated to stimulate demand and make a real difference.
• Business Challenge Insights: Deep understanding and ability to navigate complex stakeholder interests.

If you have the skills, experience, and commitment to support business success, and are ready to attend events and meetings while living in North Wales to build strong local knowledge and connections, we want to hear from you. For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Apply now by sending your covering letter and CV to workwithus@weareumi.co.uk to join an incredible team and a world-class employee-owned business that, as a certified B Corp, balances people, profit, and planet equally.

Salary: £23,088 p.a.+ a range of great benefits (inc wellbeing days, employee healthcare cash plan and the ability to work hybrid)
Place of work: Navigators Point, Belmont Business Park, Durham, DH1 1TW
Working Hours: 37 hours per week, Monday to Friday

Are you passionate about business and love providing exceptional customer service? If so, we have an exciting opportunity that's made for you!

We are looking for an experienced, customer service driven individual to join our team as a Business Support Adviser (Tier 1). You will be the first point of contact via the telephone, email and webchat providing businesses with the information and support they need to access expert advice, find financial help, overcome a challenge or capture an emerging opportunity.

What We're Looking For:

• Passion: Your drive for advising businesses and delivering exceptional customer service will set you apart.
• Detail-Oriented: You will have an eagle eye for detail, ensuring that every business you assist receives tailored support.
• Self-Motivated: Your self-driven approach, especially in self-development, will keep you at the forefront of your field.
• Organisational Skills: Whether working in a team or independently, your organisational prowess will ensure smooth delivery of the service.
• Analytical Abilities: You will possess a high level of analytical acumen to assess and address customer needs effectively.
• Tech-Savvy: Your excellent ICT literacy will shine through with practical experience using Microsoft Office and various digital media channels like webchat, email, and social media.
• Insight: While not mandatory, prior knowledge of government support and provision is a plus. Don't worry; we'll provide comprehensive training, leading to a Level 5 SFEDI qualification in business support.

If you're ready to take the next step in your career and play a key role in supporting the success of small businesses, we want to hear from you! For detailed information about the role and the skills we're looking for, please refer to the linked job description.

Apply now by sending your covering letter and CV to workwithus@weareumi.co.uk to join an incredible team and a world-class employee-owned business, that as a certified B Corp, balances people, profit, and planet equally.

• Business Acumen: A strong background in business or a related field, with the ability to understand diverse business challenges and opportunities.
• Diagnostic Skills: Exceptional diagnostic abilities to assess client needs accurately and efficiently.
• Communication Skills: Outstanding communication skills, both written and verbal, to engage with clients effectively over telephone, video calls, webchat, and email.
• Problem-Solving: Strong problem-solving skills and the ability to think creatively to find solutions.
• Empathy: A customer-focused approach with the ability to empathise and build rapport with customers.
• Tech Proficiency: Comfort and proficiency in using virtual communication tools and software.
• Insight: Prior knowledge of government support and provision is a plus. Don't worry; we'll provide comprehensive training, leading to a Level 7 SFEDI qualification in business support.